In this article:
- Are feedback and reviews the same thing?
- How to get positive reviews on WhatsApp
- How to invite customers to leave a review via WhatsApp
- What to write on WhatsApp to ask for a review
- How to create an automated review request system with WhatsApp
Using WhatsApp to request online reviews can significantly enhance your business reputation. With Sendapp’s WhatsApp marketing capabilities, you can set up an intelligent, respectful, and privacy-compliant review collection process that increases your visibility and credibility.
Learn more about WhatsApp marketing on Sendapp.live
Are Feedback and Reviews the Same Thing?
Not quite. While both relate to customer opinions, feedback is usually a private response, often given in a direct conversation, whereas a review is a public evaluation shared on a platform like Google or Facebook. Feedback is useful to improve your service, while reviews help build your public reputation.
How to Get Positive Reviews on WhatsApp
A common mistake is to ask for a review without first verifying customer satisfaction. With Sendapp, you can set up a two-step strategy:
- Ask for feedback via WhatsApp chat.
- If the response is positive, follow up with a review request.
This method helps you avoid negative public reviews and builds trust with your audience.
How to Invite Customers to Leave a Review on WhatsApp
After confirming a customer is satisfied, you can send them a personalized message inviting them to leave a review. Choose a platform in advance such as Google Business Profile, Facebook, or a sector-specific site and create a direct link to simplify the process.
Make sure the customer has your number saved in their phone, as links in WhatsApp are only clickable under this condition.
What to Write to Encourage a Review
Here s a simple structure:
- Thank them for their feedback.
- Ask them to share their experience publicly.
- Provide a direct review link.
- Optionally, explain how reviews help your business.
You may also offer a small token of appreciation, like a discount or gift, to encourage them further.
Example Message:
“Hi [Name], thanks so much for your feedback! If you have a moment, would you be willing to share your experience in a quick review? It would mean a lot to us and helps others discover our services. [Insert Review Link]”
Always respond to every review, whether it s positive or negative. Acknowledge the customer s time and show that you value their opinion.
How to Create an Automated WhatsApp Review Request System
Depending on your business size, there are different ways to set up a review request system with Sendapp:
Manual Mode:
Best for small businesses. You send messages manually and personalize each one.
Tools required: Sendapp Web Platform
Semi-Automatic Mode:
Ideal for medium-sized businesses. You send feedback requests manually or with basic automation, and follow up based on the response.
Tools required: Sendapp with automation workflow
Fully Automated Mode:
Perfect for large businesses or e-commerce. Automatically trigger messages after events like a purchase or support interaction. Use smart reply buttons to detect customer sentiment.
Tools required: Sendapp Cloud with full automation
Want to build your own WhatsApp review collection strategy? Start now with Sendapp and discover how automation can improve your reputation and customer retention.
Explore more features, strategies, and WhatsApp marketing tools at https://sendapp.live.
